Refund and Returns Policy

At a Glance:

• Return Window: 14 days from delivery.
• Condition: Unused, original packaging.
• Processing Time: Refunds issued within 7 business days of inspection.

❌ Non-Returnable Items:

• Custom/Personalized Swords
• “Final Sale” Clearance Items
• Used or damaged items (unless defective upon arrival)

🔄 How to Return:

1. Email Us: Contact [email protected] with your Order ID.
2. Receive RMA: Wait for your Return Merchandise Authorization number.
3. Ship: Send the item back clearly marked with the RMA.
4. Refund: We inspect the return and process your refund.

🚚 Shipping Costs:

• Customer’s Responsibility: For standard returns/exchanges.
• Our Responsibility: If the item is defective or incorrect.

📞 Contact Us: China Longquan Dao Sword Co., Ltd.

Email: [email protected]

Phone: +86 132 8565 2488

WeChat / QQ: 586569422